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Customer Service Specialist
Synerg360
Nov 2025 - Present • 9 mos
Responsible for assisting customers by providing product and service information, resolving issues, and ensuring a positive customer experience. Key Responsibilities Respond to customer inquiries via phone, email, live chat, or social media Resolve customer complaints efficiently and professionally Process orders, forms, applications, and requests Maintain accurate records of customer interactions Follow up to ensure customer satisfaction Provide product/service information and recommendations Escalate complex issues to appropriate departments Meet response time and customer satisfaction targets