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stella_marhk

Stella HVAC

@stella_marhk

HVAC CRM, AI Chatbot and Lead Automation Specialist

Nigeria
English, Spanish
About me
Most service businesses don't lose customers because of poor service—they lose them because new leads aren't contacted quickly enough. I build AI chatbots, lead capture systems, and follow-up automations that help businesses respond faster, book more appointments, and keep every opportunity moving. I work with ServiceTitan, Jobber, GoHighLevel, ManyChat, ActiveCampaign, Zapier, Housecall Pro, kvCORE, Lofty, BoomTown, Calendly, and other business tools to reduce manual work and improve lead conversion from the first inquiry.... Read more

Skills

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stella_marhk
Stella HVAC
Offline • 
Average response time: 1 hour

See my services

CRM Management
I will automate servicetitan jobber ai chatbot manychat zapier hvac workflows kvcore
From$10 / projectMore details
CRM Management
I will integrate facebook lead ads housecall pro calendly hvac CRM workiz kvcore jobber
From$10 / projectMore details

Portfolio

Work experience

Fiverr

HVAC CRM, Lead Automation and Chatbot Specialist

Fiverr • Freelance

Aug 2025 - Present • 11 mos

Built CRM, chatbot, lead capture, reminder, invoice, and follow-up automation systems for HVAC, home service, real estate, and local service businesses that needed faster response, cleaner tracking, and fewer manual tasks. Work covered ServiceTitan automation, Jobber workflow setup, Housecall Pro lead routing, Workiz CRM processes, Kickserv reminders, Service Fusion FSM workflows, Follow Up Boss pipeline automation, kvCORE lead management, Lofty CRM Smart Plans, BoomTown lead follow-up, GoHighLevel pipeline setup, ManyChat chatbot flows, ActiveCampaign email automation, Facebook Lead Ads integration, Calendly booking workflows, Zapier connections, Gmail alerts, Twilio SMS, Google Sheets reporting, and QuickBooks workflow support. Created lead-to-booking systems that capture new inquiries from Facebook Lead Ads, websites, forms, chatbots, calls, calendars, and CRM sources, then route them into the correct pipeline with tags, stages, reminders, notifications, and follow-up actions. Built workflows for missed lead response, chatbot qualification, appointment booking, invoice reminders, payment follow-up, customer reactivation, technician alerts, sales pipeline movement, email sequences, SMS updates, and internal team notifications. Worked with contractors, real estate teams, office managers, dispatch teams, and service business owners to reduce repetitive admin work, improve response speed, organize customer records, and make daily operations easier to manage. Also handled Zapier triggers, app connections, CRM field mapping, automation testing, webhook logic, reporting workflows, documentation, and Loom walkthroughs so teams could understand the setup after delivery. Specialized in practical automation systems where the goal is not adding more tools, but connecting the right platforms into a clear process that helps businesses capture leads faster, follow up consistently, book more appointments, manage reminders, and keep customer data organized.