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Fiverr Pro
English
$
USD
I will evaluate your customer service and shopping experience
Mystery Shopper and Customer Experience Analyst
I help businesses uncover the details behind their customer experience through discreet mystery shopping and structured evaluations. I test real customer journeys, observe service interactions and tur...
About this Gig
I provide quality mystery shopping and customer experience checks to help businesses discover how their service performs in real-world situations. I can test and survey the experience across retail, hospitality, restaurants, appointments, customer support, websites and other customer facing channels, following the scenario and evaluation points you provide.
I can assess:
- First impressions
- Staff engagement
- Service consistency
- Communication quality
- Ease of completing a task
- Sales and support experience
- Customer journey
Let's see your business through your customer's eyes.
FAQ
What businesses can you evaluate?
I can evaluate eligible retail, hospitality, restaurant, service, appointment, website and customer support experiences.
Can you evaluate an online customer journey?
Yes. Eligible websites, booking processes, purchases, inquiries and customer support interactions can be evaluated.
