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stewizo44

Intsinzi Steve

@stewizo44

CloudReady IT Support Specialist

Rwanda
English, French
About me
I am a results-driven IT Support Specialist with over 4 years of enterprise experience at Capgemini. I specialize in delivering 1st and 2nd line support with a 98% customer satisfaction rate using PowerShell automation and ITIL-aligned management. I am currently transitioning into cloud engineering with a focus on AWS, IAM, and Microsoft 365.... Read more

Skills

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stewizo44
Intsinzi Steve
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Resume Writing
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Portfolio

Work experience

Capgemini

Service Desk Analyst

Capgemini • Full-time

Jul 2021 - Sep 2025 • 4 yrs 2 mos

Supported enterprise clients across Europe in an ITIL-aligned environment, resolving a high volume of incidents via ServiceNow with a 98% CSAT. Managed user licenses and access roles in MyAccess under RBAC principles. Troubleshot Windows OS, Microsoft 365, VPN, DNS, and TCP/IP issues. Engineered PowerShell automation scripts to reduce manual resolution time and collaborated with cybersecurity teams on access reviews and SIEM-based incident investigations.