
Clifton H
Technical Consultant
Skills

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Work experience
Microsoft
Full-time • 27 yrs 9 mos
Customer Engineer
Sep 2011 - Jul 2022 • 10 yrs 10 mos
Served as a Microsoft Endpoint Manager Customer Engineer, supporting Configuration Manager with Intune, Autopilot, Endpoint Analytics, and related cloud-management technologies for large-scale enterprise customers.
Support Engineer/Escalation Engineer
Oct 1994 - Sep 2011 • 16 yrs 11 mos
Held various roles including phone support for Windows 3.1 through XP, Exchange Server, and SMS. Acted as a Mentor, Partner Support Lead, and Trainer. Managed offshore technical support leads in India and assisted in ramping up global support sites.
Field Engineer
Oct 1994 - Oct 1994 • 0 mos
Delivered workshops and implemented System Center 2012 Configuration Manager in lab and production environments. Assisted enterprise customers in North America with migrations from SCCM 2007 to System Center 2012.