Umair Hayat

Senior Officer IT

Zong CMPak Pvt. Ltd. • Full-time

Feb 2021 - Present • 5 yrs 3 mos

• Providing 24/7 support services to Zong’s customers, vendors, and related third parties. • CRM system Administration, it includes user creation/modification, creating and assigning user with rolebased access. • Administration of BOMC (In house application/services monitoring tool) like adding new machines, adding new 3rd parties, Database queues, and configuring alerts on their different parameters. • Extraction of data using SQL, claiming data to process & validating, Creating, and submitting Ad hoc reports & queries. • Ensuring end-users Charging, Provisioning, CRM, BVS, Accounts, Billing, MNP, IR, Configurations, reports queries are dealt with efficiently and timely. • Monitoring and rectifying issues related to 3rd party services (SMS, MML, USSD, MMS). • Analysis of complaints due to system-related issues, identifying the root cause, and providing resolution. • Based on analysis identifying/proposing solutions on system-related issues. • Monitoring of online charging system and always ensuring all BOSS nodes and network availability. • Coordination with Vendor, getting support for resolving issues.

Freelance Graphic Designer

Fiverr • Freelance

Jan 2021 - Present • 5 yrs 4 mos

Designed professional, visually engaging PowerPoint presentations for corporate, educational, and startup clients worldwide. Converted raw content, documents, and ideas into clear, structured, and impactful slides tailored to client objectives. Collaborated with international clients to refine messaging, improve slide flow, and ensure clarity and professionalism. Delivered projects within tight deadlines while maintaining high design and content quality.