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Sudeshna
@sudeshnapasula
Software Engineer
India
English, Telugu
About me
I am a Software Engineer at ServiceNow with extensive experience in full-stack development, AI-powered web embeddables, and automation frameworks. I specialize in building scalable backend capabilities and enhancing user experiences using Playwright, Selenium, and Swift. I am passionate about solving complex problems through data structures and machine learning.
Skills
Sudeshna
Offline •
Average response time: 1 hour
See my services
User Testing
I will manually test your website
Work experience
ServiceNow
Full-time • 2 yrs 5 mos
Software Engineer
Mar 2026 - Present • 5 mos
Owned the end-to-end design, development, testing, and release of the Playbook feature. Driving Project Greenlight to scale automation coverage toward 100% using Playwright and Selenium. Building AI-powered Web Embeddables by developing scalable backend capabilities and customer-facing experiences.
Associate Software Engineer
Aug 2024 - Feb 2026 • 1 yr 6 mos
Delivered customer-facing Web Embeddables features for Case View and Catalog Items. Improved mobile responsiveness for Agent Embeddables. Developed Playwright, Selenium, and GRIT-based automation that increased coverage from 49.5% to 55%, reducing regression effort and enhancing framework stability.
Associate Software Engineer Intern
Jan 2024 - Jul 2024 • 6 mos
Developed and integrated the Engagement Messenger native iOS application using Swift and SwiftUI. Implemented secure authentication through Auth0, Okta, JWT, and OpenID Connect. Collaborated with cross-functional teams to improve embedded mobile user experience and native app functionality.
