
OLIUR RAHMAN
Data entry
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Work experience
assistant
TechFox • Self-employed
Jan 2025 - Present • 1 yr 10 mos
Provided customer support to international clients in the stock market and share trading sector. Assisted customers with platform navigation, account-related inquiries, trading procedures, and general service issues through live chat and email. Key Responsibilities Assisted international clients with stock market and share trading platform inquiries. Responded to customer questions through live chat, email, and online support channels. Helped clients understand account registration, verification, deposits, withdrawals, and basic platform features. Explained general stock trading procedures and platform functionality without providing personalized investment advice. Resolved basic technical issues and escalated complex account or transaction problems to the appropriate team. Maintained professional communication with clients from different countries and backgrounds. Recorded customer inquiries, updated support tickets, and maintained accurate client records. Followed company policies, confidentiality standards, and customer service procedures. Key Skills International Customer Support Live Chat and Email Support Stock Market Platform Assistance Customer Relationship Management (CRM) Problem-Solving and Issue Resolution Data Entry and Record Keeping Written English Communication