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sulaimanfl

Sulaiman A

@sulaimanfl

Operations And Process Improvement Expert

Saudi Arabia
Arabic, English
About me
I help businesses fix messy operations, build clear KPI systems, improve workflows, and make better decisions with data. My background is in operations, performance, project coordination, Power BI, and Excel. I like practical solutions that are simple, useful, and actually work in real business environments.... Read more

Skills

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sulaimanfl
Sulaiman A
Offline • 
Average response time: 1 hour

See my services

Data Dashboards
I will power bi, excel KPI dashboard for business performance
From$35 / projectMore details
Business Efficiency & Automation
I will map and improve your business process and create clear sops
From$35 / projectMore details

Portfolio

Work experience

Healthcare

Operation And Customers Experience Manager

Healthcare • Full-time

Feb 2024 - Sep 2026 • 2 yrs 7 mos

• Manage daily operations across customer-facing functions, coordinating workforce schedules, priorities, escalations, and service delivery. • Monitor KPIs and prepare regular performance reports using Microsoft Excel and Power BI to support management decisions and structured follow-up. • Led workflow reviews and corrective actions that increased service level from approximately 70% to 92% while working against a shorter response-time target. • Coordinate initiatives across business, technology, and support teams to improve processes and implement operating changes. • Maintained NPS above 88 and supported zero customer complaints related to the operations and service teams during 2025.

Patients Services Supervisor

Dallah Pharma • Full-time

Apr 2021 - Feb 2024 • 2 yrs 10 mos

• Coordinated high-volume frontline operations and supervised registration and front-desk activities to maintain consistent service delivery and customer flow. • Handled escalations and service recovery while coordinating with internal departments to resolve operational issues and bottlenecks. • Supported workflow improvements that reduced friction in the customer journey and strengthened daily service consistency.

Hospital

Social Worker

Hospital • Full-time

Sep 2020 - Apr 2021 • 7 mos

• Coordinated complex cases, documentation, stakeholder communication, and cross-functional follow-up in a high-pressure environment.