I will manage japanese customer email support

Japan

I speak English, Japanese

Online sales exceeding 200 million JPY in 33 months

I am a Japan-based Japanese Virtual Assistant with over 10 years of experience in customer service, sales support, content writing, and business communication. I support businesses entering or growing...
About this Gig

Do you need reliable email support for your Japanese customers?


I will manage customer email communication in natural, polite, and professional Japanese.

As a native Japanese professional based in Japan, I understand the level of courtesy, clarity, and attention expected by Japanese customers.


I can help with:


Responding to customer inquiries

Writing and editing Japanese email replies

Answering questions based on your FAQ or guidelines

Handling order, service, and appointment inquiries

Following up with Japanese customers

Creating Japanese email templates

Organizing customer feedback and reporting common issues


I have over 10 years of experience in customer service, sales support, and business communication. I also have more than four years of experience writing Japanese marketing emails and communicating with customers in the real estate and education industries.

I will take the time to understand your business, products, policies, and preferred tone to provide thoughtful and reliable support.


Please contact me before ordering so we can confirm the number of emails, response schedule, project duration, and access method.

Messaging platform:

Email

Language:

English

•

Japanese

Work model:

Project-based

•

Weekly assistance

•

Monthly retainer

Industry:

Beauty & cosmetics

•

Food & beverage

•

Real estate

Purpose:

Business