
Sumya Shirmen
Level 2
Convert PDF to Word, Excel, PowerPoint, Google Docs, Data Entry, VA
Skills

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Work experience
Call Centre Executive
DBBL • Full-time
Dec 2016 - Jun 2017 • 6 mos
Responsible for managing inbound and outbound calls to address customer inquiries, resolve complaints, and provide detailed information on banking products such as cards, loans, and mobile banking services, in compliance with established Service Level Agreements (SLAs). Accurately document customer interactions, update client records in the system, and escalate complex or unresolved issues to the appropriate departments for further action.
619 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
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john_am11

Finland
Sumya is an excellent seller and has done an outstanding and fast job for me. I have used her services multiple times for my work, and every time she has delivered high quality results with a very satisfactory turnaround time. She is professional, reliable, responsive, and pays great attention to detail....
Seller's Response
ureka_21

United States
As always, Sumya has done an outstanding job. She understands my requirements perfectly and consistently delivers exactly what I am looking for. Her attention to detail, professionalism, and dedication to customer satisfaction truly set her apart. Communication is always smooth, and she is quick to understand...
Seller's Response
jordieboiixd

United Kingdom
Sumya did a very good job recreating a complex 40-page DWP Disability Living Allowance form in Google Docs. The document was detailed, well structured and very close to the original source. There were a few corrections needed during the review stage, but she was responsive, professional and happy to...
Seller's Response
lisabhazen

United States
Sumya was wonderful! I submitted this task mere hours ago and it is perfect and ready to share with the client. Thank you so much for your responsiveness, attention to detail and great overall work! I will be back again.
wendyfamilia494

United States
Samya was exceptional. She is one of a kind. She completed the work and was VERY flexible with the pivots and the demands of the task time wise. I will continue working with her in future projects. I highly recommend her! 10/10!!
Seller's Response

