
Sumya Shirmen
Level 2
Convert PDF to Word, Excel, PowerPoint, Google Docs, Data Entry, VA
Skills

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Work experience
Call Centre Executive
DBBL • Full-time
Dec 2016 - Jun 2017 • 6 mos
Responsible for managing inbound and outbound calls to address customer inquiries, resolve complaints, and provide detailed information on banking products such as cards, loans, and mobile banking services, in compliance with established Service Level Agreements (SLAs). Accurately document customer interactions, update client records in the system, and escalate complex or unresolved issues to the appropriate departments for further action.
613 Reviews
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Rating Breakdown
- Seller communication level
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sklynch713

United States
Sumya Shirmen did an excellent job standardizing my Google Doc. I often create documents by copying and pasting information from different sources, and the result can become uneven with inconsistent fonts, extra spacing, and formatting that needs to be cleaned up. Sumya took my document and made it...

sklynch713

United States
Sumya Shirmen did a wonderful job organizing and formatting our Google Doc. We had copied and pasted a large amount of course content into the document, and it was basically “dumped” in without consistent formatting or structure. Her assignment was to clean it up, organize the information in an orderly...

Seller's Response
sklynch713

United States
Thank you for the excellent work on formatting the Cryptocurrency Transaction Tracker™ training document. The finished document is professional, well-organized, and easy to follow. I especially appreciate the attention given to structure, formatting consistency, and the inclusion of a clear Table of...
Seller's Response
sklynch713

United States
Sumya did a wonderful job standardizing my Google Doc. She cleaned up the formatting, made the fonts and spacing consistent throughout the document, removed unnecessary extra spaces, organized the content so it was easier to follow, and created a table of contents that made the document much easier to...
Seller's Response
john_am11

Finland
Sumya is an excellent seller and has done an outstanding and fast job for me. I have used her services multiple times for my work, and every time she has delivered high quality results with a very satisfactory turnaround time. She is professional, reliable, responsive, and pays great attention to detail....
Seller's Response
