Suraj R

@surajrs967

Streamlining IT Support with Smart ServiceNow Solutions

India

English, Tamil, Malayalam

About me

👋 Hi, I’m Suraj — an ITSM & Technical Support Specialist with 5+ years of experience in ServiceNow, Salesforce, and ITIL-based operations. I create process documentation, SOPs, and reports to improve efficiency and CSAT. Skilled in incident, problem, and change management, I also provide L1/L2 technical support. Currently pursuing Data Science & Machine Learning (DSML) to bring data-driven insights into IT services.... Read more

Skills