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suvetha_a

Suvetha A

@suvetha_a

Technical Implementation Manager for SaaS , Onboarding and CRM Setup

India
English, Tamil
About me
Hi, I’m Suvetha, a SaaS professional with 5+ years of experience in technical implementation and customer success. On Fiverr, I help businesses with customer onboarding, CRM setup, product walkthroughs, and help center documentation. I have hands-on experience with platforms like Zoho, HubSpot, Salesforce, Zendesk, Freshdesk, and Bitrix24, and have also worked on implementing AI assistants to improve support workflows. I enjoy simplifying complex systems and helping teams deliver a better customer experience.... Read more

Skills

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suvetha_a
Suvetha A
Offline • 
Average response time: 192 hours

See my services

CRM Management
I will crm setup hubspot zoho salesforce zendesk implementation
From$40 / projectMore details

Work experience

ZoomInfo

Technical Implementation Manager

ZoomInfo • Full-time

Nov 2023 - Jul 2025 • 1 yr 8 mos

Successfully implemented ZoomInfo solutions within complex CRM/MAT environments (Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics). Deep understanding of API integrations, data transformations, email protocols, OAuth, and CRM workflows. Demonstrated ability to diagnose and resolve technical issues related to ZoomInfo integrations and platform functionalities. Built strong relationships with clients, effectively communicated technical concepts, and customized solutions to meet specific business needs. Worked closely with sales, support, engineering, and product teams to ensure seamless project execution and client satisfaction. Developed clear and concise technical documentation, including how-to guides and troubleshooting tips. Identified and escalated product defects and feature requests to drive product enhancements.

Freshworks

Product Specialist

Freshworks • Full-time

Feb 2023 - Nov 2023 • 9 mos

Helping customers setup their CRM environment and assist them performing various actions like Data importing and Migration from other CRM In-depth understanding of customer’s business practices and operating environment and educate optimal system usage. Collaborate with presales and CSM to maintain healthy interaction with the client. Analyze technical requirements and prepare content for the product team (Feature requests). Troubleshoot CRM related queries and assist them within the Stipulated time. Dedicated technical support, deliver chat-based support and email support to customers. Serve as the main point of contact for clients during the migration process from other CRM, addressing inquiries and troubleshoot

Technical Support Engineer

Ulgebraz Technologies India Pvt Ltd • Full-time

Aug 2020 - Feb 2022 • 1 yr 6 mos

Conducted demos and provided technical support for the customers all over the world. Training the customers with implementation of products developed for Zoho and other CRM product Conduct online demo for the products developed for several CRM platforms: Zoho CRM, Hubspot, Freshworks and other third-party CRM applications. Conduct in-depth product demonstrations, training sessions, and workshops for clients, addressing their specific needs and use cases. Created help guides and videos for the products for onboarding assistance.