s
swapna_saddi

Saddi S

@swapna_saddi

Salesforce Service Cloud Product Owner

India
English, Telugu, Hindi
About me
I am a Salesforce Service Cloud Product Owner with over 6 years of experience at Dell. I specialize in building intelligent CRM systems and automated workflows that have saved 6 million hours of productivity. My expertise includes designing Salesforce Service Cloud workflows, API-driven E2E automation, and leading Agile delivery for platforms serving over 30,000 users.... Read more

Skills

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swapna_saddi
Saddi S
Offline • 

See my services

Product Prioritization & Execution
I will provide salesforce service cloud consulting
From$50 / projectMore details

Work experience

Dell

Salesforce Service Cloud Product Owner

Dell • Full-time

Jul 2018 - Present • 8 yrs

Led end-to-end design and delivery of Salesforce Service Cloud for global content operations serving 30,000+ users. Saved 6 million hours of productivity via intelligent intake automation. Integrated Salesforce with CMX via API and built Angular MFE intake forms to enable zero-manual-step workflows. Managed Agile delivery including epics, user stories, and stakeholder alignment.