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Swapnil R
@swappy16
Technical Support And Help Desk Specialist
India
English
About me
Reliable Technical Support, Help Desk, and NOC professional with experience in troubleshooting hardware, software, networking, VPN, DNS, connectivity, and user-related issues. Skilled in providing remote IT support, resolving technical problems, monitoring network performance, and assisting with VoIP and outage-related incidents using tools like SolarWinds. Focused on delivering quick issue resolution, clear communication, and dependable support to help maintain smooth IT and network operations.
Skills
Swapnil R
Offline •
Average response time: 1 hour
See my services
Technical Support
I will provide remote IT help desk and technical support
Portfolio
Work experience
NOC Engineer
ABC • Full-time
Mar 2026 - Present • 2 mos
Currently working as a NOC Engineer with hands-on experience in network monitoring, incident management, carrier coordination, and technical troubleshooting. Responsible for monitoring network performance, identifying outages, handling VoIP and connectivity-related issues, and coordinating with carriers to ensure stable network operations. Experienced in using monitoring tools like SolarWinds to analyze latency, packet loss, downtime incidents, and overall network health. Previously worked in Network Administration and IT Support, assisting with network management, system troubleshooting, VPN and DNS-related issues, and user support. Experienced in providing remote technical support, troubleshooting hardware and software problems, and helping users resolve connectivity and system-related issues efficiently. Skilled in Technical Support, Help Desk Operations, Network Monitoring, VoIP Support, Incident Handling, Troubleshooting, VPN, DNS, TCP/IP, Routing & Switching, and Remote IT Support. Dedicated to delivering reliable support, quick issue resolution, and professional communication while maintaining smooth IT and network operations.
