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swonlinestudio

Samuel V.

@swonlinestudio

Customer Support Specialist, English Spanish, E Commerce and Client Experience

Colombia
Spanish, English
About me
Hi! I'm Samuel, a bilingual customer support specialist (English–Spanish) with experience in customer communication, appointment scheduling, problem solving, and high-volume support environments. I provide clear, efficient, and professional support through email, chat, and customer interactions. Currently expanding into e-commerce support and online store operations. Reliable, adaptable, and focused on practical solutions.... Read more

Skills

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swonlinestudio
Samuel V.
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will providing bilingual customer support in english and spanish
From$10 / projectMore details

Work experience

HealthCare.gov

Patient Concierge Representative

HealthCare.gov • Full-time

Sep 2024 - Present • 1 yr 8 mos

• Handle inbound and outbound calls in English and Spanish, assisting patients with appointment scheduling and general inquiries. • Provide clear and accurate information while managing high call volumes in a fast-paced environment. • Resolve customer issues efficiently, focusing on practical solutions and minimizing friction. • Maintain a professional and structured communication style, adapting to different types of callers and situations. • Manage sensitive information with attention to detail and responsibility.

Appointment Setter

Energy Solutions • Freelance

Jun 2023 - Nov 2023 • 5 mos

• Conducted outbound calls in English to schedule appointments for solar installation services. • Communicated service value clearly and handled initial customer questions. • Maintained a direct and structured approach to conversations, focusing on efficiency and clarity.

Call_Airlines

Customer Service Agent

Call Airlines • Full-time

Jan 2022 - Apr 2023 • 1 yr 3 mos

• Assisted customers in English and Spanish with flight changes, bookings, and travel-related inquiries. • Handled high-volume interactions, ensuring clear communication and efficient issue resolution. • Managed challenging situations such as delays, cancellations, and customer complaints with a calm and structured approach. • Provided accurate information under pressure while maintaining service quality.