Syed Raza

Chat Support VA & CRM Management (Salesforce) | Bol Supply

bol.com • Full-time

Feb 2023 - Present • 3 yrs 6 mos

I am currently working at Bol Supply as a Senior Data Entry & Store Manager, where I manage and maintain the company's Salesforce CRM. My responsibilities include entering and managing leads, adding and updating products, maintaining deal records, and managing products within the Opportunities section to ensure accurate and organized sales data. In addition to CRM management, I conduct in-depth product research to support the company's sales and inventory strategies. I ensure data accuracy, keep records up to date, and help streamline business operations by maintaining an efficient and well-organized workflow.

Back Office Support at charged Up Services

Charged Up Services • Full-time

Jan 2022 - Present • 4 yrs 7 mos

As a **Back Office Support Specialist**, I manage the complete administrative and operational workflow for an HVAC service company that works with multiple warranty providers. My responsibilities include handling service requests from warranty companies, entering all job details into **Housecall Pro CRM**, scheduling appointments with detailed technician notes, and monitoring each work order from start to finish. I coordinate with the HVAC technician throughout the process, ensure all required updates are recorded, and obtain the final completion notes once the job is successfully finished. In addition, I submit warranty claims, order required parts, track parts delivery, and follow up on claims until payment is received. I also communicate directly with warranty companies through the client's email, resolving issues, providing updates, and ensuring a smooth workflow throughout the entire service process.