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Fiverr Pro
English
$
USD
I will provide saas technical support and troubleshooting
About this Gig
Technical issues shouldn't leave your customers waiting on engineering or guessing at root cause.
I provide SaaS technical support and troubleshooting across account access, billing, product functionality, browser compatibility, API/integration, and workflow-related issues.
I triage incoming tickets across email, chat, and your helpdesk platform, diagnose root cause using logs, environment details, and reproduction steps, walk users through resolution or workarounds, and prepare structured escalation reports when engineering involvement is required.
What you'll get:
- Tier 1 and Tier 2 ticket handling with SLA-based triage and prioritization
- Root-cause troubleshooting across account, billing, browser, API/integration, and workflow issues
- Structured bug reports with reproduction steps, environment details, and severity tagging for clean engineering handoff
- Customer communication that keeps users informed without overpromising a fix timeline
- Knowledge-base and macro recommendations to reduce recurring ticket volume
Product stage:
Post-Launch
Product type:
Digital Products
Industry:
Other
Target country:
Worldwide
FAQ
Do you fix software bugs or write code?
I do not develop or deploy code. I investigate reported issues, collect screenshots and reproduction steps, document the problem clearly, and coordinate escalations with your product or engineering team.
How do you handle technical escalations?
I first confirm the issue, gather the relevant account details, screenshots, browser/device information, timestamps, and steps to reproduce it. I then create a structured escalation for the technical team and keep the customer updated until there is a resolution.
Reviews
1 reviews for this Gig
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Rating Breakdown
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paul_ken1
United States
perfect analysis and framework suggested. this guy is expert in customer success
Up to $50
Price
1 day
Duration
Helpful?
Reviews
1 reviews for this Gig
| (1) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
P paul_ken1
United States
perfect analysis and framework suggested. this guy is expert in customer success
Up to $50
Price
1 day
Duration
Helpful?
