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Healthcare Virtual Assistant and Patient Help Desk Specialist
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Medical Virtual Assistant
CareCloud • Full-time
Jun 2021 - Jan 2024 • 2 yrs 7 mos
Managed inbound and outbound patient calls Scheduled appointments, follow ups, and reminders Updated patient records in EMR EHR systems Verified insurance eligibility and benefits Coordinated referrals and medical records Maintained HIPAA compliant documentation