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Claire
@systemsstudio
Systems and Process Clarity Consultant
United States
English
About me
My background spans healthcare operations, medical records, and workflow support. I specialize in process analysis, workflow clarity, and information design using a systems-thinking approach to identify inefficiencies and improve usability. I translate complex workflows into clearer, more accessible structures by analyzing documentation, stakeholder input, and real-world process behavior to identify gaps between intended and actual operations. I use documentation review, stakeholder input, and workflow observation when needed to understand how processes function in practice.
Skills
Claire
Offline •
Average response time: 3 hours
See my services
Business Efficiency & Automation
I will provide workflow analysis and process improvement insights
Portfolio
Work experience
Clinic Office Assistant → Document Imaging Specialist
Medical • Full-time
Dec 2021 - Dec 2025 • 4 yrs
• Began in clinic operations supporting administrative workflows and patient-facing coordination within MEDITECH Expanse. • Progressed into Health Information Management. • Consolidated three reference guides into a single structured master document, improving information accessibility, navigation efficiency, and reducing cognitive load. • Collaborated with IT over 9+ months to resolve a system indexing issue affecting workflow efficiency, resulting in improved staff productivity and reduced processing delays. • Identified a potential compliance risk in documentation workflows and escalated for resolution in accordance with healthcare privacy standards. • Verified, organized, and uploaded records in alignment with retention policies and updated operational procedures. • Performed quality assurance checks, identified documentation inconsistencies, and supported updated procedural compliance. • Maintained and troubleshot scanning and imaging equipment, coordinating repairs and ensuring operational continuity.
