I will provide you workforce management services

I have been associated with BPO customer services industry for around twelve years and i can help you on the following domains.

My Forte:

-Customer contacts forecasting for all the programs (group, segment and queues wise.)

-Staffing & Scheduling a/c to workforce profiling

-Real Time Management & Analysis

-Intra-day Reporting

-Absenteeism Report

-Attrition Reporting Analysis to control leakages

-Resource / Headcount Planning

-Payroll Management

-Capacity Planning and Seat Utilization Expert

-Performance Management (KPI design, Balance Scorecard Creation for monthly Incentive)

-ROI Analysis

-Pricing expert for BPO Clients

-Billing and Invoicing

-Revenue Management

-Costing and Budgeting