Tahir Nadeem

Assistant Director Operations

ASAS • Full-time

Dec 2010 - Present • 15 yrs 8 mos

Leading and managing hospital operations across administration, HR, finance, procurement, supply chain, nursing, quality, patient services, and facility management. Key Achievements: Developed and implemented 250+ SOPs, policies, workflows, and training programs. Led development of comprehensive Laboratory and Radiology quality documentation supporting regulatory and accreditation requirements. Improved bed occupancy from approximately 60% to 90% through operational and patient-flow initiatives. Established a Patient Complaint Department, contributing to a significant reduction in patient complaints. Supported EHR/HIS implementation and workflow optimization across hospital departments. Improved Google patient rating from 2.8 to 3.8 through structured patient-feedback initiatives. Managed an annual operating budget of 600+ million PKR and procurement expenditure exceeding 120+ million PKR. Directly led and coordinated 200+ employees across multiple hospital functions. Developed hospital-wide KPI, audit, quality improvement, and performance monitoring frameworks. Implemented workflow improvements focused on operational efficiency, patient safety, service quality, and cost control.