t
takwa_sakkar

Takwa S

@takwa_sakkar

AfterSales Service Technician Customer Advisor

Tunisia
Arabic, English, French
About me
I am a graduate in English Language, Literature, and Civilization with solid experience in after-sales service, technical support, and customer relations. I am recognized for my ability to analyze needs, offer personalized advice, and apply an effective pedagogical approach to maximize customer satisfaction and loyalty.... Read more

Skills

t
takwa_sakkar
Takwa S
Offline • 
Average response time: 1 hour

See my services

Campaign Management
I will manage your sales outreach
From$20 / projectMore details
Messaging & Emailing
I will business customer care specialist
From$50 / projectMore details

Work experience

Concentrix

Technical Advisor / Customer Service

Concentrix • Full-time

Dec 2023 - Present • 2 yrs 10 mos

Responsible for handling customer requests, diagnosing technical incidents, and proposing tailored high-value solutions. Ensures high customer satisfaction by establishing trust and providing structured pedagogical support. Actively participates in team meetings to share customer feedback and optimize operational processes.