t
tallesdcmeira

Talles M

@tallesdcmeira

IT Support Infrastructure Analyst

Brazil
English, Spanish, Portuguese
About me
I am an IT professional with 5 years of experience in technical support, infrastructure, and corporate IT environments. I specialize in Level 1 and 2 support, Active Directory, Microsoft 365, and networking technologies including Fortinet and Sophos firewalls. My key strengths include technical troubleshooting, cybersecurity, and adaptability in private cloud environments.... Read more

Skills

t
tallesdcmeira
Talles M
Offline • 
Average response time: 1 hour

See my services

Technical Support
I will provide professional remote IT support
From$15 / projectMore details

Work experience

L3TI_SOLUÇÕES EM TI

IT Analyst

L3TI SOLUÇÕES EM TI • Full-time

Sep 2019 - Sep 2024 • 5 yrs

• Provided Level 1 and 2 support, both on-site and remotely, resolving hardware and software issues. • Installed, configured, and updated operating systems and corporate software. • Managed user accounts and access permissions in Active Directory and Microsoft 365. • Performed preventive and corrective maintenance on desktops, notebooks, and printers. • Executed and supported backup routines using Acronis and private cloud environments. • Provided Level 1 and 2 support for Fortinet and Sophos firewalls.