I will provide technical support and IT helpdesk troubleshooting

Tamara H

Jamaica

I speak English

Customer Service Representative "Email Handling" and "Live Chat

I am a self-taught, dependable, and goal-oriented professional with strong communication and verbal skills. I am a team player works well in fast-paced environments and focuses on building professiona...
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About this Gig

Need a professional remote agent to handle your tech support queues or IT helpdesk tickets? Let me streamline your remote operations!


With 6+ years of experience resolving 50+ daily tech inquiries for global brands like ASUS, I specialize in remote troubleshooting and ticket management. I maintain exceptional 85-95% FCR targets with patient, clear troubleshooting.


What I Troubleshoot:

Hardware & software configurations across Windows environments.

Wireless connectivity and basic network configuration issues.

Technical helpdesk queues using Zendesk and HubSpot filters.

System diagnostics, account setup, and quick tech updates.


Why Choose Me?

Powerful office setup: Intel i5, 16GB RAM, Windows 11, 50+ Mbps speed.

Complete power backup (UPS) ensuring 100% network uptime.

Patient, analytical, and structured technical problem solver.


Please message me before ordering to discuss your technical workflows!

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provide technical support and IT helpdesk troubleshooting
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provide technical support and IT helpdesk troubleshooting

Device:

Desktop

•

Laptop

•

Mobile

•

Tablet

Operating system:

Windows

•

Android

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