CS Team Manager, ATS Resume Writer, LinkedIn Optimization Specialist
Egypt
English, Arabic
About me
Customer Service Team Leader and Operations professional with extensive experience across telecommunications, banking, outsourcing, and customer support environments. Demonstrated success in team leadership, escalation management, service recovery, customer retention, coaching, quality assurance, and performance improvement. Experienced in managing high-priority customer issues, driving operational excellence, improving customer satisfaction, and developing high-performing teams.... Read more