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Tammy O
@tammyloutland
Small Business Systems Specialist
United States
English
About me
I help small businesses and busy professionals fix messy spreadsheets, folder systems, and cluttered Notion workspaces. I bring 8+ years of professional administrative and systems support experience, using tools like AI workflows and Google Workspace to make everyday work simpler and more organized.
Skills
Tammy O
Offline •
See my services
Data Cleaning
I will clean up, organize, and format your messy excel spreadsheet
Work experience
Program Specialist
Veterans Affairs • Full-time
May 2017 - Sep 2025 • 8 yrs 4 mos
● Managed a high-volume administrative caseload for veterans, caregivers, providers, and clinical leadership, coordinating referrals, appointments, and scheduling across multiple departments and locations. ● Coordinated multi-site logistics across the San Jose, Modesto, and Monterey areas, including travel to Monterey to support operations directly. ● Managed provider certificate tracking, vehicle/fleet maintenance coordination, and internal/external outing logistics. ● Maintained strict confidentiality and HIPAA compliance while managing healthcare databases and patient tracking systems. ● Prepared reports, performance metrics, and program documentation to identify recurring issues and support process improvement. ● Collaborated cross-functionally with physicians, nurses, social workers, and administrative leadership to resolve day-to-day operational issues. ● Trained new employees and participated in the interview process for incoming staff.
