Browse categories
Explore
Fiverr Pro
English
$
USD
Taenek
@tanek_tan
Bilingual Customer Service and China Sourcing Expert
China
Chinese
About me
I'm a native Chinese speaker based in Guangzhou (GMT+8), providing Chinese customer service for international e-commerce and SaaS brands.
I help foreign businesses handle Chinese-speaking buyers — responding to inquiries, managing live chat/email, and resolving issues in fluent Chinese.
What I bring:
- 100% native replies (not Google Translate)
- Response within 2 hours during 9:00-23:00 Beijing time
- Daily English summary so you know what happened
- China sourcing: factory visits, freight forwarding, domestic booking
Experienced with Shopify, Taobao/Alibaba, and Chinese social media.
Skills
Taenek
Offline •
Average response time: 1 hour
See my services
Customer Support
I will be your chinese customer service agent for shopify and taobao
Work experience
China Liaison Coordinator
Freelance • Freelance
Aug 2021 - Present • 5 yrs 2 mos
Coordinated end-to-end sourcing and logistics for overseas clients — from factory visits and product procurement to freight forwarding and customs documentation. Also arranged travel, accommodation, and on-site support for visiting international buyers in China. Managed communication in both Chinese and English throughout the process.
