t
taneshkumar

Tanesh Kumar

@taneshkumar

Dynamics 365 CRM Techno Functional Consultant and Power Platform Expert

Pakistan
English
About me
I am a Microsoft Dynamics 365 CRM Techno-Functional Consultant with 13+ years of experience delivering enterprise CRM solutions for organizations including HMRC UK, Abu Dhabi Ports, Etisalat, and Qatar First Bank. My expertise includes: • Dynamics 365 CE Customization • Power Platform (Power Apps & Power Automate) • CRM Functional Consulting • Azure Integrations • Data Migration • Business Process Automation I help businesses streamline operations, improve customer engagement, and automate workflows using scalable Microsoft technologies. I focus on delivering high-quality solutions.... Read more

Skills

t
taneshkumar
Tanesh Kumar
Offline • 
Average response time: 1 hour

See my services

CRM & ERP Development
I will customize and develop microsoft dynamics 365 CRM solutions
From$100 / projectMore details

Work experience

Cognizant

CRM Functional Consultant

Cognizant • Full-time

May 2025 - Present • 1 yr 2 mos

• Delivered and customized Microsoft Dynamics 365 CRM solutions using OOB functionalities and advanced configurations, improving business process efficiency by 30% and reducing manual effort by 25%. • Collaborated with stakeholders and technical teams to gather requirements, perform gap analysis, and design scalable CRM solutions, resulting in 20% improved data accuracy and faster user adoption through optimized workflows and field mappings.

Etisalat

CRM Technical Consultant

Etisalat • Full-time

Apr 2017 - Sep 2021 • 4 yrs 5 mos

• Designed and delivered scalable Microsoft Dynamics 365 CRM solutions across Service Requests, Marketing, and Power Platform modules, integrating Azure DevOps, Azure Functions, and cloud-based automation to improve operational efficiency by 35%, accelerate deployment cycles by 40%, and increase lead-to-customer conversion rates by 20%. • Led end-to-end delivery and support of customized Microsoft Dynamics 365 CRM solutions by gathering client requirements, designing scalable business processes, and implementing plugins, workflows, integrations, and cloud/on-premises configurations, resulting in 40% improved process automation, 30% reduction in issue resolution time, and enhanced system reliability and user productivity.