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tanguy_prince

Tanguy Prince H

@tanguy_prince

Virtual Assistant, Customer Support Specialist

Rwanda
English, French
About me
Hi, Thank you for taking the time to look over my profile. I'm a Customer Support Specialist with over three years of experience helping customers through phone, email and live chat. I can assist your business with customer inquiries, order management, refunds, and professional communication in both English and French. I look forward to helping you provide an exceptional customer experience.... Read more

Skills

t
tanguy_prince
Tanguy Prince H
Offline • 

See my services

Customer Support
I will provide professional customer support
From$40 / projectMore details

Portfolio

Work experience

Shutterfly

Customer Service Representative

Shutterfly • Full-time

Aug 2025 - Jun 2026 • 10 mos

•Responded to customer inquiries through phone, email, and chat while providing professional support. •Assisted customers with issue resolution and follow-up to ensure satisfactory outcomes. •Recorded customer interactions accurately in internal systems. •Maintained a high level of customer service while following company procedures. •Collaborated with team members to improve customer support processes.

Amazon.fr

Amazon.fr

Full-time • 3 yrs 9 mos

ML Data Associate

Feb 2022 - Oct 2024 • 2 yrs 8 mos

•Annotated and labelled voice and text data to support improvements in AI and speech recognition systems. •Processed and transcribed speech recordings used for machine learning model development. •Reviewed and validated datasets to ensure accuracy and quality standards were maintained. •Followed detailed annotation guidelines and workflow procedures. •Supported continuous improvement of data quality and AI operations.

Customer Service Associate

Jan 2021 - Feb 2022 • 1 yr 1 mo

•Responded to customer inquiries by phone and email. •Assisted customers with orders, deliveries, returns, refunds, and account-related concerns. •Investigated customer issues, escalated complex cases when required, and followed up until resolution. •Maintained accurate customer information and case records.