I will manage email customer support and customer service

Customer Support, Chargebacks, Fraud Prevention, Supplier Communication, and After-Sales Operations managed by a Shopify Expert and a fully-managed team of trained support representatives.

I'm a Chargeback & Fraud Analyst and member of the Shopify Experts community with 5+ years of experience in payments, chargebacks, fraud prevention, customer support team management, data analysis and store operations.

WHAT SETS THIS SERVICE APART:

• Fast deployment within a few business days. Response time 12/24h
• Professional chargeback and fraud management included
• Dedicated support representatives assigned to your store
• Complete team management handled by me: onboarding, training, supervision, quality control and operations
• Scalablility and flexibility, no matter the sales volume
• Custom SOPs, response templates, macros, and after-sales workflows with action logging.

All representatives are personally selected professionals from Eastern Europe with strong English skills and proven support experience.

Whether you need chargeback management, consultations, or a fully managed support operation, I can build, scale, and manage the entire process for your store.