Tarannum N

Tenant Liaison Officer

Crewys Ltd • Part-time

May 2022 - Present • 4 yrs

Tenant Liaison Officer Crewys Ltd Served as the key point of contact between tenants, Crewys Ltd project teams, and contractors, ensuring clear and consistent communication. Managed tenant queries, concerns, and complaints efficiently, providing timely resolutions and maintaining high customer satisfaction. Coordinated planned maintenance and refurbishment works, keeping residents informed about schedules, access requirements, and potential disruptions. Supported tenants throughout construction and renovation projects, minimizing inconvenience and ensuring a smooth process. Conducted site visits and tenant consultations to assess needs and address issues proactively. Maintained accurate records of tenant interactions, progress updates, and project documentation. Ensured compliance with health & safety regulations and company policies at all times. Built strong relationships with tenants, helping to create a positive living environment during project works.