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taskmastersza

Itumeleng Mojel

@taskmastersza

Miss

South Africa
English
About me
I’m a results-driven Administrative & Customer Support Professional with 15+ years of experience streamlining operations, managing inboxes, and handling customers with authority and precision. I don’t guess — I deliver. If you need someone who works fast, communicates clearly, and keeps your business running smoothly without supervision, I’m the person you hire. I handle the work. You focus on growth.... Read more

Skills

t
taskmastersza
Itumeleng Mojel
Offline • 

See my services

Messaging & Emailing
I will handle admin tasks and client communication
From$10 / projectMore details
General Assistance
I will provide virtual assistant and admin support
From$5 / projectMore details

Portfolio

Work experience

Branch administrator

Ratanane konstruksie • Self-employed

Dec 2019 - Present • 6 yrs 5 mos

Responded promptly to customer inquiries via email, chat, and phone. Resolved complaints, processed refunds/exchanges, and ensured client satisfaction. Onboarded new clients, explaining services, processes, and expectations. Maintained professional relationships with recurring clients to generate repeat business. Manage emails, inboxes, and client communication efficiently. Organise schedules, appointments, and calendars for clients. Prepare documents, reports, spreadsheets, and presentations. Handle data entry, record-keeping, and file management with precision. Prioritise and execute multiple tasks independently under deadlines. Track deliverables and provide progress updates to clients. Adapt quickly to client requirements and problem-solve proactively. Promote client services via WhatsApp Business and social media. Create simple business catalogues, product listings, and service descriptions. Advise clients on workflow improvement and organisation for better efficiency.