Tatiana Volkova

Senior Delivery Manager (Country Product Lead)

Fintech • Full-time

Mar 2025 - Jul 2026 • 1 yr 4 mos

Embedded micro-lending product for the Qatar market under central-bank oversight. 11+ parallel workstreams; three external partners; regulator review at every stage. Tech stack: In-house build (cloud, Qatar data residency) · DWH · external KYC + payment partner + Ooredoo wallet integration (UI-driven agent) Team: 20 internal across 11 streams — 5 engineers (1 FE / 2 BE / 2 DevOps) · 2 QA · 1 designer · 1 back-office · 2 CRM · 2 risk · 2 DWH · 2 notifications · 2 billing · 1 collections; 8 external partner contributors across 3 vendors (2 KYC · 3 payment · 3 Ooredoo) • Brought Shareeq Neo - Fingular’s embedded micro-lending product — from regulator framing through to live operations. Product covered KYC, regulator-mandated cooling-off windows, partner-bank integrations and post-launch fraud monitoring. • Set up the delivery rhythm from scratch: biweekly steering with the bank, weekly cross-team checkpoints with the three external partners, single tracker for inter-team dependencies. Twenty-eight of thirty integration milestones landed in the planned sprint. • Wrote the compliance documentation pack and the post-launch monitoring framework the central bank used to clear the product for live operations. • Unblocked disbursement under a missing partner API: built an automated agent that interacted directly with the Ooredoo customer UI - the bank’s compliance team signed off the workaround as part of the sandbox approval. ~300 loans issued through the QCB sandbox.

Program Lead

Banks

Oct 2023 - Feb 2025 • 1 yr 4 mos

Enterprise programs across Qatar’s national payment infrastructure and CBQ’s retail digital agenda. Mapped and sequenced 10+ enterprise systems for the national debit card programme; direct reporting line to the COO; board-level governance. Tech stack: 10+ enterprise systems orchestrated: mobile + internet banking · branch / front-office · CRM (Microsoft Dynamics 365) · enterprise service bus · core banking · card processing & personalisation (PRIME) · ATM network (NCR) · Kafka · self-service card kiosks · reporting · compliance & InfoSec controls. Team: ~24 contributors total - 19 across 12 enterprise systems (1 mobile · 1 internet banking · 2 branch/front-office · 2 CRM · 2 enterprise service bus · 1 core banking · 2 card processing & personalisation · 2 ATM · 1 kiosks · 1 reporting/DMS · 2 compliance · 2 InfoSec) + 5 business stakeholders • Delivered Himyan Debit Card under Qatar’s national payment framework — owned delivery and signed off the regulator readiness pack. Zero critical incidents at go-live. • Enabled pre-approved card activation through in-app document upload - customers stopped having to walk into a branch to upload a salary slip. • Scoped and led eKYC integration across the credit lifecycle and digital signature for credit documents — both regulator-driven, both still in flight when I left, handed over to my successor.

Project Manager

Sberbank • Full-time

Jul 2009 - Jul 2011 • 2 yrs

Launched Sberbank’s internet bank from scratch, focusing on initial bill payment functionality for utilities and mobile carriers. Managed the remote service rollout which served as the foundation for future digital channel growth.