Tatjana Mazur

ERP Consultant

I Systems Group • Full-time

Feb 2024 - Jul 2026 • 2 yrs 5 mos

As an ERP Consultant, I worked closely with clients and end users to understand business needs, clarify requirements and identify appropriate ERP solutions. My responsibilities included: • Analyzing client requests and business requirements and evaluating them against existing ERP functionality and business processes. • Preparing functional requirements and detailed specifications for new features and enhancements. • Collaborating with developers and project managers throughout the development and implementation process. • Performing functional testing, preparing test scenarios and test cases, and validating developed solutions before production release. • Supporting User Acceptance Testing (UAT) and verifying that solutions met business requirements. • Using SQL for data verification and validation and investigating data-related issues. • Analyzing integration and fiscalization issues using SOAP, XML, JSON and system logs. • Supporting ERP implementation, rollout and post-implementation activities. • Providing functional support to users, analyzing reported issues and clarifying system behavior and business processes. • Preparing documentation and providing training and guidance to end users. This experience strengthened my skills in requirements analysis, business process understanding, functional consulting, ERP implementation, testing, data validation and communication between business users and technical teams.

Retail Operations / Administrator

Gigatron • Full-time

Aug 2012 - Feb 2024 • 11 yrs 6 mos

• Managed daily retail operations, sales documentation and financial transactions. • Worked directly with customers and handled sales processes, payments, refunds and returns. • Managed and verified business documentation, invoices, fiscal reports and other operational records. • Monitored inventory, goods transfers, service processes and returned goods. • Prepared daily and monthly reports and performed data and documentation checks. • Worked with different payment methods and supported accurate financial and operational reconciliation. • Coordinated with warehouse and service teams to resolve operational issues. • Developed a strong understanding of retail business processes, customer needs and day-to-day operational workflows.

Web Agent / Retail Banking Representative

Raiffeisen banka ad

Sep 2009 - Aug 2012 • 2 yrs 11 mos

• Worked directly with customers and supported retail banking product applications. • Explained financial products and procedures and assisted customers throughout the application process. • Collected and verified customer documentation and ensured accuracy of submitted information. • Worked in a customer-facing environment requiring clear communication, attention to detail and adherence to defined procedures. • Developed strong experience in understanding customer needs and explaining complex information clearly.