t
teammacha

Abbas M

@teammacha

Cofounder, Macha AI

India
English
About me
I co-founded Macha AI, and my team sets up AI agents inside the help desk you already use: Zendesk, Freshdesk, Gorgias, Front, HubSpot and Intercom. We analyse about a month of your past tickets, pick the categories worth automating, build the knowledge base, and connect Shopify or your other tools. The agent starts in safe mode, writing drafts as internal notes, and goes live once your team approves the replies. After launch, one success manager keeps tuning it. Before Macha, I worked in marketing and communications at Accenture.... Read more

Skills

t
teammacha
Abbas M
Offline • 

See my services

AI Implementation & Deployment
I will set up and run an ai support agent on zendesk, gorgias or freshdesk
From$300 / projectMore details

Portfolio

Work experience

Accenture

Marketing and Communications, Analyst

Accenture • Full-time

Jul 2010 - Apr 2013 • 2 yrs 9 mos

Managed social media platforms and brand-building events. Handled digital marketing including email, search, and social channels. Responsible for both internal and external corporate communications and analyst relations.