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Fiverr Pro
English
$
USD
I will provide professional customer support as your remote service representative
Gig Summary
E commerce Customer Support Specialist, Shopify, Gorgias, Zendesk
Hi, I'm Fahad, a dedicated customer support specialist with experience in handling Shopify order management, Gorgias, and Lark. I ensure top-notch service, quick issue resolution, and a seamless exper...
Level 2
Has met high performance criteria and has a proven track record for meeting client expectations.
What people loved about this freelancer
mikewhite179
United States
No complaints at all. I looked into several other customer support freelancers, but he really stood out. He understood exactly what I needed and was able to...
kristiansikoro
Latvia
the team has done a great job with our customer support. you can easily leave it to them and forget about the hassle!
pameyer
United States
Excellent provider and we will use again soon! We have a very good communication and the results were perfect. please do not hesitate to use this provider....
noorpotrus1925
United States
Thank you to Fahad & His team for always going above and beyond to help me handle my customers emails and orders. I can trust he will always help me with professional responses.
alejandromon336
Canada
Never disapointed. Fahad does great work. Ive been working with him for a few months and love the service ive received.
About this Gig
Hi, I'm Fahad a full-time customer support and service representative with 75+ clients served since late 2021.
I specialize in email, live chat, and phone support across Gorgias, Zendesk, Lark, and Intercom, handling everything from order questions to complaint resolution with a calm, brand-consistent tone.
The problem I solve: you're losing time (and customers) to slow or inconsistent replies. I fix that by keeping response times under 1 hour and following your exact policies and tone of voice.
What you'll get: a dedicated support agent covering your chosen hours, daily/weekly reporting on Standard and Premium, and a backup team member so coverage never drops.
What I need from you: access to your support inbox/helpdesk, your FAQ/policy docs, and your preferred tone of voice.
Message me if you have any questions, or check out my FAQs below!
My Portfolio
FAQ
What hours will you be available?
I work within your chosen hours and confirm your exact timezone coverage before we start.
Which tools can you work in?
Gorgias, Zendesk, Lark, Intercom, and native platform inboxes.
Can you cover weekends or holidays?
Yes, included in Premium; let me know peak periods in advance.
How do you handle upset customers?
I de-escalate calmly, follow your brand voice/policies, and flag anything needing your input.
Do you provide reporting?
Yes, Standard and Premium include activity/performance reports.
Reviews
195 reviews for this Gig
| (191) | ||
| (2) | ||
| (0) | ||
| (1) | ||
| (1) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
M mikewhite179
United States
No complaints at all. I looked into several other customer support freelancers, but he really stood out. He understood exactly what I needed and was able to handle everything without any issues. I barely had to train him because he already knew how to approach my specific situation. Very professional, responsive, and easy to work with. Highly recommend!
$50
Price
8 days
Duration
Helpful?D dveight
Portugal
Ongoing collaborationGreat, thanks!
$400-$600
Price
2 days
Duration
Helpful?U 
uncaped
United States
Ongoing collaborationamazing work
$200-$400
Price
3 days
Duration
Helpful?K kristiansikoro
Latvia
Ongoing collaborationvery good work!
$400-$600
Price
1 day
Duration
Helpful?D dveight
Portugal
Ongoing collaborationgreat, thanks!
$400-$600
Price
1 day
Duration
Helpful?
Reviews
195 reviews for this Gig
| (191) | ||
| (2) | ||
| (0) | ||
| (1) | ||
| (1) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
M mikewhite179
United States
No complaints at all. I looked into several other customer support freelancers, but he really stood out. He understood exactly what I needed and was able to handle everything without any issues. I barely had to train him because he already knew how to approach my specific situation. Very professional, responsive, and easy to work with. Highly recommend!
$50
Price
8 days
Duration
Helpful?D dveight
Portugal
Ongoing collaborationGreat, thanks!
$400-$600
Price
2 days
Duration
Helpful?U uncaped
United States
Ongoing collaborationamazing work
$200-$400
Price
3 days
Duration
Helpful?K kristiansikoro
Latvia
Ongoing collaborationvery good work!
$400-$600
Price
1 day
Duration
Helpful?D dveight
Portugal
Ongoing collaborationgreat, thanks!
$400-$600
Price
1 day
Duration
Helpful?
