Browse categories
Explore
Fiverr Pro
English
$
USD
I will be your shopify customer support and customer service representative
Gig Summary
E commerce Customer Support Specialist, Shopify, Gorgias, Zendesk
Hi, I'm Fahad, a dedicated customer support specialist with experience in handling Shopify order management, Gorgias, and Lark. I ensure top-notch service, quick issue resolution, and a seamless exper...
Level 2
Has met high performance criteria and has a proven track record for meeting client expectations.
About this Gig
Hi, I'm Fahad a Shopify customer support specialist who has managed customer service for multiple ecommerce and dropshipping stores (40+) since late 2021.
I specialize in Shopify order management, refunds/exchanges, and helpdesk ticket handling in Gorgias, Zendesk, and Intercom keeping response times fast during high shipping-question volume.
The problem I solve: growing stores can't keep up with ticket volume alone, and slow replies cost repeat customers. I take that off your plate with fast, policy-consistent responses.
What you'll get: a dedicated Shopify support agent, refund/exchange handling within your policy limits, and (on Premium) inventory updates plus a weekly performance report.
What I need from you: Shopify/helpdesk access, your refund and shipping policies, and any brand tone guidelines.
Message me if you have any questions, or check out my FAQs below!
My Portfolio
FAQ
What type of customer support do you provide for Shopify?
I offer 24/7 support through phone, email, or chat, handling customer inquiries, complaints, and providing detailed product information for your Shopify store.
Do you manage returns and order processing?
Yes, I help with managing customer inquiries related to order processing and returns within your Shopify store, ensuring smooth and efficient handling.
How quickly do you respond to customer inquiries?
I aim to respond promptly, offering quick and efficient resolutions to all customer inquiries, typically within minutes.
Do you handle refunds and exchanges directly?
Yes, within the policy limits you set; anything outside policy gets flagged to you first.
Which helpdesk do you use for Shopify support?
Gorgias, Zendesk, or your store's native inbox.
Can you manage order/inventory updates too?
Yes, included in the Premium package.
Do you have experience with dropshipping stores?
Yes, I've managed CS for multiple ecommerce/dropshipping stores (40+), so I'm used to shipping-time questions and order-tracking volume.
How fast do you respond to tickets?
Under 1 hour during covered hours, prioritizing shipping/order questions.
Reviews
27 reviews for this Gig
| (26) | ||
| (0) | ||
| (0) | ||
| (1) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
N nabil_cruz
United States
Abdul has been a good choice for delegating my customer service, the value is absolutely worth it, he is good at receiving feedback and adapts to your business and also communicates really well and consistently
$50
Price
8 days
Duration
Helpful?T 
thesoulking
United States
Great work
$400-$600
Price
2 days
Duration
Helpful?A aliantesrl
Italy
Excellent experience
$200-$400
Price
1 day
Duration
Helpful?U 
uncaped
United States
Amazing work
$200-$400
Price
4 days
Duration
Helpful?M middoox
United States
Amazing communication and super fast response times with my customers—highly recommend!
$50
Price
1 day
Duration
Helpful?
Reviews
27 reviews for this Gig
| (26) | ||
| (0) | ||
| (0) | ||
| (1) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
N nabil_cruz
United States
Abdul has been a good choice for delegating my customer service, the value is absolutely worth it, he is good at receiving feedback and adapts to your business and also communicates really well and consistently
$50
Price
8 days
Duration
Helpful?T thesoulking
United States
Great work
$400-$600
Price
2 days
Duration
Helpful?A aliantesrl
Italy
Excellent experience
$200-$400
Price
1 day
Duration
Helpful?U uncaped
United States
Amazing work
$200-$400
Price
4 days
Duration
Helpful?M middoox
United States
Amazing communication and super fast response times with my customers—highly recommend!
$50
Price
1 day
Duration
Helpful?
