Mughees Ahmed

System Administrator

Apr 2022 - Present • 4 yrs 2 mos

I am an experienced IT Systems & Network Administrator with a strong background in managing enterprise-level IT infrastructures, ensuring high availability, security, and performance. I specialize in network and systems administration, including installation, configuration, maintenance, troubleshooting, and upgrades of IT environments. I ensure smooth operations by providing reliable technical support and maintaining secure, scalable systems for organizations. My expertise includes enterprise network management, where I handle computer networks, servers, hardware, system software, and application environments while ensuring compliance with security policies and seamless user access. I actively monitor system performance using network consoles and data center operations to maintain optimal uptime. I have hands-on experience with virtualization technologies (VMware), including virtual machine management, clustering, and load balancing to improve system efficiency and reliability. I also implement data backup and disaster recovery solutions to protect critical business data. In addition, I contribute to IT project planning and execution, including preparing RFPs, defining project scope, budgets, timelines, and evaluation criteria in line with industry standards and procedures. I work closely with software development teams to support ERP systems, ensuring stable, scalable, and well-integrated solutions. I also collaborate with cybersecurity professionals to develop security frameworks, implement IT policies, and conduct security audits to safeguard organizational infrastructure. My goal is to deliver secure, efficient, and future-ready IT solutions tailored to your business needs.

Technical Officer

Jul 2016 - Apr 2022 • 5 yrs 9 mos

I am a skilled IT and Network Support Specialist with hands-on experience in delivering reliable technical solutions for businesses and offices. I provide comprehensive technical support to office staff, including troubleshooting hardware, software, and network-related issues to ensure smooth daily operations. I also offer user training to improve efficiency in workstation and software usage. My expertise includes network configuration and management, such as setting up and configuring switches, LAN/WAN networks, and wireless access points. I specialize in designing and implementing scalable network infrastructures tailored to organizational needs. I have strong experience in server and data center management, including Linux servers, Active Directory, Domain Controllers, File Servers, WSUS, and enterprise antivirus solutions like Trend Micro Endpoint Security. I also handle email server management, firewall configuration, proxy servers, and security policy implementation to ensure a secure IT environment. Additionally, I work with virtualization platforms like VMware and backup solutions such as Veeam, along with deploying open-source SIEM solutions like Wazuh for monitoring and security. I also coordinate with vendors, analyze technical requirements, assist in IT procurement planning, and test IT equipment to ensure quality and performance.