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I will provide a dedicated customer support and technical support team
Software solutions, AI solutions and outsource solutions
TeleOceans Solutions is an Egypt-based agency helping businesses scale through technology and outsourcing. We deliver two core services:
• Outsourcing Solutions — Technical & Customer Service — skill...
About this Gig
Your customers deserve fast, professional support without the cost of building an in-house team.
TeleOceans Solutions is an established outsourcing agency providing dedicated customer support and technical support teams to businesses in the US, UK, Europe, and the Gulf. Our trained agents work as a seamless extension of your business.
What you get:
- Dedicated agent(s) not shared, not rotating
- Bilingual support: fluent English & native Arabic
- Email, live chat, social media & phone coverage
- Technical support: troubleshooting, help desk & ticket management
- Experience with Zendesk, Freshdesk, Intercom, Odoo & custom CRMs
- Weekly performance reports with response times & resolution rates
Why TeleOceans?
We're a registered agency (Egypt & USA) with a track record supporting high-traffic platforms including a leading UAE car marketplace with 26,000+ live listings plus eCommerce, legal tech, and loyalty platforms across 5 countries.
Your customers get answers. You get your time back.
Message us before ordering we'll scope your channels, hours, and tools, and set your team up within days.
My Portfolio
FAQ
Q1: How quickly can my support team start?
Typically within 2–4 business days after your order. We use this time to onboard our agents on your product, tone of voice, tools, and workflows. For simple setups (email + chat only), we can often start within 48 hours. Message us with your requirements and we'll confirm your exact start date.
Q2: What timezone will my agents cover?
We're flexible. Our teams are based in Egypt (GMT+2), which overlaps naturally with European business hours and covers US East Coast mornings through end of day. We can align your agent's shift to your business hours — US, UK, EU, or Gulf. Tell us your preferred coverage window before ordering.
Q3: How does the Trial Week (Basic package) work?
You get 1 dedicated agent for 5 working days (20 hours) handling your email and live chat. It's designed as a low-risk way to test our quality, communication, and workflow fit before committing to full-time coverage. Most clients upgrade to Standard or Premium after the trial.
Q4: What happens when the included hours are used up?
Nothing stops without your approval. You can add hours through the "Additional hours" gig extra, upgrade your package, or simply reorder. For ongoing monthly coverage, we'll send you a custom renewal offer so your team continues without interruption.
Q5: Do your agents work weekends or holidays?
Standard packages cover Monday–Friday. Weekend and holiday coverage is available on request as a custom offer — message us and we'll build a schedule around your needs, including 7-days-a-week coverage for eCommerce businesses.
Q6: How do you learn my product well enough to support my customers?
Before going live, we run a structured onboarding: we study your product/service, existing FAQs, past customer conversations, and tools. We then build (or update) internal response guidelines and escalation rules with you. You'll always have a direct line to review conversations, give feedback, and
Q7: Can you provide more than one agent?
Yes — message us for a custom offer for multi-agent teams, including team leads and QA for larger operations.
Q8: Do you support languages other than English and Arabic?
English and Arabic are core. For other languages, contact us — we can often source qualified agents through our recruitment network.
