t
terrykieferling

Terry K

@terrykieferling

ExIssuer Chargeback Expert

Germany
English, Polish, German
About me
I am an ex-issuer chargeback expert with 8 years of experience at banks like Revolut and Trade Republic. I have personally processed over 12,000 cases and led teams managing 200,000+ disputes. I know exactly what banks look for in evidence and how to build arguments that close cases in a merchant's favor.... Read more

Skills

t
terrykieferling
Terry K
Offline • 

See my services

E-Commerce Management
I will audit your chargeback and fraud management setup
From$150 / projectMore details
Business
I will prepare your chargeback dispute evidence and rebuttal
From$30 / projectMore details

Work experience

Revolut

Chargeback Analyst & QC

Revolut • Full-time

Aug 2017 - Feb 2021 • 3 yrs 6 mos

Processed 12,000+ cases personally across fraud investigations and complex disputes. Progressed to Quality Control, reviewing analyst decisions and coaching the team. Built the department's process documentation and knowledge base from scratch.