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Tesfay B
@tesfay_itpro
IT Support Advisor and Network Configuration Professional
Ethiopia
English
About me
I am a Senior Network Engineer and IT Support Advisor with 12+ years of experience in telecommunications and other sectors. I hold a B.Sc. in IT Engineering and a Google Cybersecurity Professional Certificate.
Core Expertise:
Networking: Expert in Huawei VRP & Cisco IOS (Routing, VLANs, Subnetting).
Cybersecurity: Threat detection & network hardening.
IT Support: Advanced remote troubleshooting & system admin.
I provide secure, reliable technical solutions and communicate fluently in English, Amharic, and Tigrigna. Message me to optimize your infrastructure!
Skills
Tesfay B
Offline •
Average response time: 1 hour
See my services
Technical Support
I will provide expert IT technical support and networking services
Portfolio
Work experience
IT Technical Support Specialist
ETC AI
May 2015 - Present • 11 yrs
Provide expert technical support for telecommunications and enterprise IT infrastructure, resolving hardware and software issues for high-volume environments. Configure and troubleshoot network connectivity, including VLANs, routing, and switching on Cisco and Huawei equipment. Administer Windows OS environments, including installation, configuration, and proactive maintenance to minimize downtime. Utilize ticketing systems and remote support tools to manage incident response and ensure timely resolution of user requests. Represented the organization in technical workshops and curriculum validation projects, demonstrating deep subject matter expertise.
