Tanya G. Miller

Writer

Wattpad • Freelance

Apr 2024 - Present • 2 yrs 3 mos

As a self-published writer on Wattpad, I create original fiction with a strong focus on fantasy, romance, dark fantasy, emotional character arcs, and immersive worldbuilding. My writing explores complex relationships, identity, power, trauma, love, and the difficult choices characters make when their worlds begin to fracture. I have experience developing long-form fiction from concept to completed manuscript, including plot structure, character development, pacing, dialogue, chapter formatting, reader engagement, and serial publication. Publishing on Wattpad has allowed me to connect directly with readers, receive feedback, build an audience, and understand how stories perform in an online reading environment. My work often combines lyrical prose with high emotional stakes, morally complex characters, romantic tension, and atmospheric fantasy settings. Through Wattpad, I have strengthened my ability to write consistently, revise based on reader experience, and present stories in a clear, engaging format for digital audiences. This experience has helped me grow not only as a writer, but also as a reader-focused storyteller who understands the importance of hook, pacing, emotional payoff, and strong chapter endings.

Expert Coach

Salesforce • Full-time

Jun 2022 - Present • 4 yrs 1 mo

In my current role as a Salesforce Expert Coach/Admin, I support clients in understanding and using the Salesforce Sales Cloud and Service Cloud platforms more effectively. My work focuses on delivering live demo sessions, guiding clients through platform features, explaining best practices, and helping users become more confident with Salesforce tools and workflows. I provide practical demonstrations tailored to client needs, covering key platform functions such as lead and opportunity management, account and contact records, case management, service processes, dashboards, reports, and general navigation. My role requires strong communication skills, technical understanding, patience, and the ability to translate complex platform features into clear, user-friendly guidance. A major part of my work involves identifying client challenges, answering questions in real time, and showing how Salesforce can support daily business operations. I combine administrative knowledge with coaching skills to make each session useful, structured, and easy to follow. This position has strengthened my ability to work with different client profiles, explain technical processes clearly, manage live sessions professionally, and provide helpful guidance in a fast-paced SaaS environment.