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Cherry B
@the_businessedi
Director of Operations
New Zealand
English
About me
I’m a commercially focused operations professional with 15+ years’ experience in hotel management, multi-property operations, project management and pre-openings. I specialise in strategic planning, operational efficiency, process optimisation, SOP development, team performance and customer experience.
I help businesses identify gaps, streamline systems, manage projects and turn strategy into practical results. My hands-on, solutions-driven approach focuses on improving performance, reducing inefficiencies and building strong foundations for sustainable growth.
I look forward to connecting
Skills
Cherry B
Offline •
Average response time: 1 hour
See my services
Business Efficiency & Automation
I will help improve your operations, business and performance
Business Efficiency & Automation
I will write professional sops for your business
Work experience
Director of Operations
Capstone Hotel Management
Jun 2020 - Present • 6 yrs 4 mos
Director of Operations at Capstone Hotel Management, overseeing multi-property hotel operations, operational performance and continuous business improvement. Focused on standardising processes, strengthening service delivery, developing teams and driving operational excellence across the portfolio.
Senior Event Manager
Great
Mar 2019 - Jun 2020 • 1 yr 3 mos
As Senior Event Manager at Great Catering Company, I managed the planning and delivery of events, overseeing logistics, client relationships, team coordination and service execution. Focused on delivering seamless events, exceptional customer experiences and high-quality service in fast-paced environments.
General Manager
Instagram • Full-time
Jun 2013 - Dec 2018 • 5 yrs 6 mos
As General Manager of Sands Hotel in Margate, UK, I oversaw day-to-day hotel operations, team leadership, guest experience and commercial performance. Focused on delivering exceptional service, maintaining operational standards and driving business success in a busy coastal hospitality environment.
