t
the_job_vault

Raven L

@the_job_vault

Scale your business while we handle the rest

United States
English
About me
Welcome to your premium business growth partner. We provide top-tier Call Center, Live Chat, and Virtual Assistant services designed to scale your operations. What sets us apart is our elite team. We don't use unvetted freelancers; our roster consists of highly trained, native-speaking agents with years of corporate experience. Equipped with premium hardware and advanced CRMs, we handle cold calling, inbound support, and admin tasks with complete precision. From telemarketing to 24/7 helpdesks, we deliver data-driven results that protect your brand identity. Partner with us today!... Read more

Skills

t
the_job_vault
Raven L
Offline • 

See my services

Customer Support
I will be your professional cold caller and agent
From$75 / projectMore details
Customer Support
I will provide 24 hour live chat customer support
From$55 / projectMore details

Portfolio

Work experience

Peak_Operations Group LLC

Lead Executive Assistant / Virtual Assistant

Peak Operations Group LLC • Full-time

Nov 2025 - Present • 11 mos

Providing premium administrative, operational, and executive assistance to corporate business owners. Managing complex email triage pipelines, optimizing digital calendar schedules, conducting deep web research, and executing flawless database cleanup projects. Streamlining daily backend operations to maximize business productivity and workflow efficiency.

NetConnect_bv

Telecommunications & IT Support Engineer

NetConnect bv • Self-employed

Mar 2025 - Oct 2025 • 7 mos

Designed, deployed, and optimized virtual call center systems and cloud-based VoIP networks for corporate teams. Configured interactive voice response (IVR) phone trees, mapped complex inbound call routing rules, and established secure softphone endpoints. Provided system administration, backend scripting, and database integration support to streamline telecom workflows.

Ecom

Customer Support Specialist

Ecom • Full-time

Jan 2024 - Feb 2025 • 1 yr 1 mo

Managed multi-channel customer success desks across live chat, email, and social media platforms for high-traffic online stores. Handled order tracking inquiries, resolved refund and chargeback disputes, and utilized macros to maintain rapid first-response times. Maintained a 98% positive customer satisfaction score by delivering empathetic conflict resolution.