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Fiverr Pro
English
$
USD
I will handle customer calls, live chat and email support for you
Customer Support Specialist
Hi, I'm Hammad Yousuf. I have 5 years of experience in call center customer support, handling live calls, live chat, and email queries for businesses.
I specialize in resolving customer complaints, o...
About this Gig
The Answer Desk | Customer Support Phone, Chat & Email
Are you drowning in customer emails, missing live chat messages, or losing sales because no one's picking up the phone?
Slow support doesn't just frustrate customers, it costs repeat business. Buyers who can't get a fast answer go find a competitor who will.
Reliable support gives you:
- Faster response times across every channel
- Customers who feel heard, not ignored
- More time to run your business instead of your inbox
Hi, I'm Hammad, founder of The Answer Desk. I have 5 years of experience handling live customer calls, live chat, and email support for US-based businesses, resolving customer queries and complaints daily.
My Customer Support Service Includes:
- Live phone call support for your customers
- Live chat support across your website or store
- Email ticket handling and response
- Order, billing and general query resolution
- Complaint handling and de-escalation
- Daily reporting on ticket volume and resolution
- Ongoing monthly support coverage
Whether you need coverage from 2024, 2025 or ongoing ahead, I'll handle your customer support so nothing falls through the cracks.
Message me for a custom offer.
Social media platform:
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TikTok
Service type:
Technical support
Language:
Dutch
•
English
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Spanish
Timezone:
24/7
Support software:
Zoho Desk
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Zendesk
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Salesforce
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Liveagent
FAQ
Do you have real experience handling customer calls, not just chat and email?
Yes. I've worked in a call center environment handling live inbound calls for US-based clients' customers, alongside chat and email support.
How do you keep my customer data confidential?
I follow strict data handling practices and can sign an NDA before we start if required.
How does onboarding work?
Share your product/service details, common customer questions, and access to your support channels — I'll confirm scope before starting.
My support inbox is a mess with a huge backlog. Can you handle that?
Yes. I start by auditing your current ticket backlog, then work through it systematically while keeping up with new incoming queries.
Do you follow a script, or handle queries in your own judgment?
I follow your guidelines and tone, and confirm anything outside standard scope with you directly rather than guessing.
How much does ongoing support cost?
It depends on ticket volume and channels needed. Message me your business type and expected volume for a custom offer.
Do you offer full-time or long-term coverage?
Yes. Once we start, I can take over ongoing daily support so your customers always get a timely response.
What if my business has unique products or a complex policy?
No problem — share your product details and policies upfront, and I'll build a quick reference so responses stay accurate and consistent.
