I will manage your customer support
Inbox Cleanup, Admin Support, Customer Service Expert
About this Gig
Hi, I'm TaShaé a calm, detail focused support professional with 10+ years of experience helping customers feel heard, supported, and taken care of. I specialize in email support, ticket management, troubleshooting, and creating smooth communication workflows that make your business run easier.
Whether you need help clearing a backlog, managing daily customer messages, or improving your support flow, I bring clarity, empathy, and organization to every interaction.
What I can help with:
Email + chat responses
Ticket management + tagging
Customer follow ups
Troubleshooting + step by step guidance
CRM updates + documentation
Template creation
Queue cleanup + organization
Why clients trust me:
Clear, friendly communication
Fast response times
Organized + detail driven
Calm, professional tone
Experience across multiple industries
Confidential + secure handling of customer data
If you want your customers to feel supported and your support flow to feel lighter I'm here to help.
Let's create a smoother experience for your customers.
Social media platform:
•
•
•
TikTok
•
Discord
Service type:
Technical support
Language:
English
Timezone:
UTC daytime
Support software:
Salesforce
Knowledge base software:
Confluence
FAQ
What types of customer support do you provide?
Email, chat, ticket management, troubleshooting, and customer follow‑ups.
Can you match my brand voice?
Yes, I adapt to your tone, style, and communication guidelines.
Do you work inside CRMs or ticketing tools?
Yes, Zendesk, Freshdesk, HubSpot, Intercom, and custom systems.
Will you contact customers directly?
Yes, I can respond on your behalf using approved channels.
Can you help reduce my ticket backlog?
Absolutely, I specialize in clearing and organizing queues.
Do you offer ongoing support?
Yes, weekly or monthly support is available.
Is my customer data safe?
Always. I handle all information with confidentiality and care.
