t
thehendyy

Ahmed

@thehendyy

Freelance

Egypt
French, English, Arabic
About me
Customer support and online sales professional fluent in French (native), Arabic (advanced) and English. I currently handle reservation claims, refunds, cancellations and accommodation issues for a major travel platform, and I previously worked as an online sales agent for Sony, managing orders, returns, product questions and delivery issues. Organized, reliable and quick to learn new tools. I offer customer support by email and chat, French/Arabic/English translation and virtual assistance... Read more

Skills

t
thehendyy
Ahmed
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will do reliable customer support in french or english
From$15 / projectMore details

Work experience

Teleperformance

Customer Service Representative

Teleperformance • Full-time

Jan 2026 - Present • 9 mos

Handle guest reservation claims and accommodation issues for a leading travel platform in French and English: cancellations, refunds, no-shows, payment issues and escalations.

Foundever

Online Sales Agent (Sony)

Foundever • Full-time

Apr 2023 - May 2024 • 1 yr 1 mo

Managed customer orders and online returns, provided product information and contacted delivery services to resolve shipping incidents. Part of the team from the opening of the Sony department.