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English
$
USD
Mostafa E
@theonehundreds
Quality Support Analyst
Morocco
Arabic, English, French
About me
I am a Trust & Safety and Quality professional with over 5 years of experience in high-volume technology-platform operations. I specialize in auditing complex cases, performing root cause analysis, and improving policy adherence through data-driven feedback. I have a strong background in risk detection, escalation management, and process improvement.
Skills
Mostafa E
Offline •
See my services
Data Labeling & Annotation
I will provide professional content moderation and trust and safety services
Work experience
Teleperformance
Full-time • 5 yrs 9 mos
Quality Support Analyst
Jan 2025 - Present • 1 yr 9 mos
Audit 100+ cases weekly against defined policies and quality standards. Perform root cause analysis on quality issues to improve policy adherence and operational accuracy. Monitor quality KPIs and performance trends while detecting risk patterns and escalating high-priority issues through compliance controls. Partner with operational teams to reinforce consistent decision-making.
Content Moderator
Jan 2021 - Jan 2025 • 4 yrs
Reviewed high volumes of cases against detailed policies and quality standards while meeting accuracy and productivity KPIs. Identified and escalated policy violations and high-risk cases. Maintained compliance through major policy changes and adopted new digital moderation tools in a highly measured environment requiring speed and risk awareness.
