Theresa D

UX Writer & Content Strategist — SaaS & Fintech

Upwork • Freelance

Jun 2023 - Present • 2 yrs 11 mos

I’m a top‑rated UX Writer specializing in SaaS and fintech products, helping teams simplify complex systems, improve clarity, and build trust through strategic, user‑centered content. What I do: -Craft clear, high‑trust UX microcopy for dashboards, onboarding flows, payments, authentication, and data‑heavy interfaces -Translate complex product logic (roles, permissions, pricing, workflows) into intuitive, user‑friendly language -Build scalable content systems — voice & tone guidelines, naming frameworks, and modular component libraries -Collaborate with product, design, engineering, and compliance teams to align copy with business goals and regulatory requirements -Optimize flows through iterative testing, A/B experiments, and data‑driven refinements -Support B2B SaaS platforms with onboarding, lifecycle messaging, and in‑app education that reduces friction and boosts adoption Additional capabilities: -Technical documentation, release notes, and support content -Editing for clarity, structure, and usability across business and product materials -Adapting quickly to diverse workflows, tools, and product environments

Content Writer & Editor — EdTech & Assessment Design

MasteryPrep • Freelance

Dec 2022 - Present • 3 yrs 5 mos

I edit ACT, SAT, and EOC prep materials for clarity, accessibility, and pedagogical integrity across digital and print learning environments. What I do: -Align tone, complexity, and structure with student comprehension goals for high‑stakes assessments -Refine grammar, flow, and style across passages, prompts, and test items to meet strict editorial and instructional standards -Apply UX principles to simplify complex concepts, reduce cognitive load, and guide learners through step‑by‑step tasks and decision points -Collaborate with cross‑functional teams (curriculum, product, design) to maintain consistency in nomenclature, messaging patterns, and instructional frameworks across platforms -Write and refine instructional microcopy for digital modules, ensuring clear navigation, intuitive interactions, and learner‑centered guidance -Apply feedback and style guides to deliver polished, accessible content that supports diverse student outcomes -Support MasteryPrep’s mission of equitable, high‑impact test prep through language that empowers students and teachers